At Evolve, we are committed to maintaining high standards of customer satisfaction, transparency, and accountability. We understand that concerns may arise, and we have established a structured grievance redressal mechanism to address and resolve issues in a timely and fair manner.
Customer Support
For any general queries, product-related concerns, or assistance, customers can reach out to our support team through the following channels:
- Email: listening@evolve.ind.in
- WhatsApp: +91 9043013946
- Working Days: Monday to Saturday (excluding public holidays)
- Response Time: Within 24 hours from the time of receiving the query
Our support team strives to provide prompt and effective solutions for all customer concerns.
Grievance Redressal Mechanism
If a customer is not satisfied with the resolution provided by our support team, the issue may be escalated to our Grievance Officer for further review.
- Grievance Email: grievance@evolve.ind.in
- Grievance Officer: Mr. Senthil Kumar
- Acknowledgement Time: Within 48 hours
- Resolution Timeline: Typically between 7 to 30 working days, depending on the nature of the issue
Customers are requested to include all relevant details, such as order information, communication history, and supporting proof (images/videos), while raising a grievance. This helps us investigate and resolve the matter more efficiently.