Shipping Policy

1. Shipping Coverage

• We currently ship across India to all serviceable locations.
• Delivery availability may depend on courier partner coverage in your area.

2. Shipping Charges

• We offer free delivery on all orders above ₹799.
• For orders below ₹799, a nominal shipping fee may be applied at checkout.
• Any applicable shipping charges will be clearly displayed before payment confirmation.

3. Order Processing & Dispatch

• All confirmed orders are processed within 24 hours of placement.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Once dispatched, you will receive confirmation via email or WhatsApp with tracking details (if available).

4. Delivery Timelines

• Estimated delivery time is 3–7 working days from the date of dispatch.
• Delivery timelines may vary depending on your location, logistics conditions, or unforeseen circumstances.
• Remote or non-metro areas may experience slightly longer delivery durations.

5. Delivery Partners

• We work with reliable third-party courier and logistics providers to ensure timely delivery.
• While we strive for prompt delivery, delays caused by courier partners are beyond our direct control.

6. Order Tracking

• Tracking details will be shared once your order is shipped.
• You can monitor your shipment status using the tracking link provided.
• If tracking is unavailable, you may contact our support team for updates.

7. Delivery Attempts

• Courier partners typically make multiple delivery attempts.
• If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.
• Re-shipping may incur additional charges.

8. Delays & Exceptions

• Delivery may be delayed due to:
  • Natural calamities or weather conditions
  • Public holidays or regional restrictions
  • Logistics disruptions or high order volumes
• We will keep you informed in case of significant delays.

9. Damaged or Incorrect Deliveries

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• Share clear images or videos as proof to help us resolve the issue quickly.
• Eligible cases will be handled as per our Return & Replacement Policy.

10. Customer Responsibility

• Please ensure that your shipping address and contact details are accurate at the time of placing the order.
• Evolve will not be responsible for delays or losses due to incorrect information provided by the customer.

11. Contact for Shipping Support

For any shipping-related queries or assistance:

📧 Email: listening@evolve.ind.in

📞 WhatsApp: +91 90430 13946

🕒 Support Hours: Monday to Saturday